Refund policy

We want you to love your rug. Every rug we sell is one of a kind, so we make returns simple and fair.

30-day returns

You may return a rug for a refund within 30 days of delivery. To be eligible, the rug must be in the same condition you received it: unused on a floor with heavy traffic, clean, free of stains, odors, pet damage or alterations, and with any tags still attached.

How to start a return

Contact us at (877) 278-3704 or fredremmersruggallery@gmail.com with your order number before sending anything back. We will confirm the return and send instructions.
Roll the rug (do not fold) and package it securely so it is protected in transit.
Ship it to the address we provide, using a trackable, insured shipping method.

Rugs sent back without first contacting us may not be accepted.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. We do not charge a restocking fee, and because original standard shipping is free, nothing is deducted for it.

If your rug arrives damaged, defective or not as described, please contact us as soon as possible after delivery with photos. We will make it right at no cost to you, including return shipping.

Refunds

Once we receive and inspect the returned rug, we will email you to confirm and issue a refund to your original payment method. Your bank or card issuer may take a few additional business days to post it.